Refund Policy

Digit Desks is committed to providing transparent and fair refund processes. This policy outlines the procedures for requesting refunds and the conditions under which they are granted.

General Refund Process

1. Cancellation Required: Service(s) must be canceled before a refund can be issued.
2. Suspension/Termination: No refunds will be granted if your service is suspended or terminated due to a breach of our Terms of Service.
3. Service Downgrade: Refunds are not available for downgraded services.
4. Credit to Client Account: Eligible refunds will be credited to your Digit Desks client account unless a money refund is specifically requested. Credits can be used for future purchases.
5. Money Refunds: If a money refund is requested, it will only be processed if the account details provided for the refund match the original payment account. Discrepancies will result in a credit to your client account.
6. Processing Time: Money refunds are processed within 5 to 15 days of the request and are subject to an administrative fee. If the refund amount is less than the administrative fee, the refund will be credited to your client account.
7. Single Refund: The same product or service is not eligible for a refund more than once.

Overpayment

If an overpayment is detected, the amount will be credited to your Digit Desks account for future use. To request a refund for an overpayment, contact info@digitdesks.com with the invoice number, date of payment, payment method, and amount of overpayment. Requests will be processed according to this Refund Policy.

Digital Marketing Services

• Within 48 Hours: Refunds are available within 48 hours of payment, minus bank transaction fees.
• Beyond 48 Hours: No refunds are available for digital marketing projects.
• Renewals: No refunds on renewals.

Website Design & Development

• Within 48 Hours: Refunds are available within 48 hours of payment, minus bank transaction fees.
• Beyond 48 Hours: No refunds are available for web design and development projects.
• Renewals: No refunds on renewals.

Website Maintenance

• Monthly Subscriptions: No refunds for monthly website maintenance subscriptions.
• 30-Day Money-Back Guarantee: Applicable to quarterly, half-yearly, and annual subscriptions if canceled within 30 days of the service start date. Refunds, minus transaction fees, will be processed within 7 to 15 business days.
• Renewals: No refunds on renewals.

SSL Certificates

• Issued Certificates: Must be canceled within 5 days of purchase for a refund.
• Non-Issued Certificates: Can be canceled within 30 days of purchase for a refund.
• Renewals: No refunds on renewals.